Right of withdrawal

2. RETURNS

We operate a 14 days Returns Policy. Before returning any item to 'OurTaps', please contact our Support Team first by email at sales@ourtaps.com, giving details of the goods ordered, your contact information, and a description of the defect or problem experienced. We can then decide and agree the best course of action.

2.1. RETURNING GOODS & CANCELLATION OF CONTRACT (EU CUSTOMERS ONLY)

2.1.1. CANCELLATION:

If you wish to exercise your right to cancel an order, to comply with the Consumer Protection (Distance Selling) Regulations (“DSR’s”) Act, please notify us in writing (letter, email, fax) within 14 days of receiving the goods. Failure to notify us within this timescale invalidates your rights under the Act.

If you do return any goods please would you do so promptly and to the above address. Please return the goods, carefully re-packaged in the original packaging so as to avoid damage, and enclose a note containing the original sale invoice/reference number. Upon the safe return of the goods a refund of the net price paid (excludes the original P+P charges) will be issued. You are responsible for the costs of returning the goods. If the goods are not re-packaged carefully and are damaged whilst being returned, any refund from us may be reduced or invalidated.  

2.1.2. FAULTY GOODS:

If, in the unfortunate event, you receive faulty of damaged goods, please notify us immediately by telephone or in writing (letter, email, fax). Our policy is to firstly replace the broken or defective part(s) of the goods. If this is not possible, we will replace the goods themselves with equivalent ones, or if they are not available, we will either offer similar goods or a refund. If  required, please arrange to return the damaged or defective goods (or parts) to us at the above address. Provided you obtain our prior agreement, we will reimburse any reasonable postage costs incurred by you in this event. 

 

2.2. RETURNING GOODS & CANCELLATION OF CONTRACT (NON-EU CUSTOMERS)

The DSR’s do not apply to Non-EU Customers.

If the goods you receive are faulty or defective you should notify us in writing (letter, email, fax) within 14days of receiving the goods.

Please return any goods promptly to the above address. Please return them with the original packaging with a note containing the original sale invoice/reference number, and details of the reason(s) for the return. Please also advise us whether you wish to have a replacement or refund. If you want a replacement, and it is out of stock or has been discontinued, we will contact you to see whether you want an alternative similar item or a refund. Any refund will be for the amount you paid, less any original carriage charges or costs of postage.

The costs of returning any faulty goods are yours. Please note that only items properly reported within 14 days of receipt qualify for a refund or replacement.

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