Contact information





'P+P' charges depend on the overall weight, size and destination. The charges are added to the prices shown.

1.1. UK P+P:

Within the UK, current P+P prices are as follows:

  • Upto 0.5 kg = £6.00

  • 0.5-2 kgs = £7.20

  • 2-5 kgs = £9.60

  • 5-10 kgs = £14.40

  • 10-20 kgs = £19.20

  • 20-30 kgs = £26.40

  • Lighter/smaller items are usually sent out by Royal mail. Heavier/larger items going to Mainland England, Wales, or Scottish Lowlands are usually sent by Courier using a 1-3 working-day service. Goods going to the Scottish Highlands, Offshore islands (Isle of Wight, Channel islands, etc) Northern Ireland, etc, are usually sent by a 3-5 day service.


1.2.1: European Union (EU) P+P prices are as follows:

  • Upto 0.5 kgs = £15.00

  • 0.5-2 kgs = £30.00

  • 2-6 kgs = £50.00

  • 6-10 kgs = £75.00

  • 10-15 kgs = £125.00

  • 15-30 kgs = £200.00

1.2.2: Rest of the World P+P prices are as follows:

  • Upto 0.5 kgs = £25.00

  • 0.5-2 kgs = £40.00

  • 2-6 kgs = £60.00

  • 6-10 kgs = £120.00

  • 10-15 kgs = £175.00

  • 15-30 kgs = £250.00

The method of shipment for all overseas orders depends on the destination. Items are usually despatched within 1-2 working days of the order and overseas orders may take several days to arrive.


Before returning any item to 'OurTaps', please contact our Support Team first either by email to or call 01202 874087, giving details of the goods ordered, your contact information, and a description of the defect or issue experienced. We can then decide and agree the best course of action.



If you wish to exercise your right to cancel an order, to comply with the Consumer Protection (Distance Selling) Regulations (“DSR’s”) Act, please notify us in writing (letter, email, fax) within 14 days of receiving the goods. Failure to notify us within this timescale invalidates your rights under the Act.

If you do return any goods please would you do so promptly and to the above address. Please return the goods, carefully re-packaged preferably in the original packaging so as to avoid damage, and enclose a note containing the original sale invoice/reference number. Upon the safe return of the goods a refund of the net price paid (excludes the original P+P charges) will be issued. You are responsible for the costs of returning the goods. If the goods are not re-packaged carefully and are damaged whilst being returned, any refund from us may be reduced or invalidated.  Please note that once goods have been fitted or used they are not eligible for returning as they can no longer be deemed 'as new'.


If, in the unfortunate event, you receive faulty of damaged goods, please notify us immediately by telephone or by email. Our policy is to firstly replace the broken or defective part(s) of the goods. If this is not possible, we will replace the goods themselves with equivalent ones, or if they are not available, we will either offer similar goods or a refund. Your co-operation in returning the damaged or defective goods (or parts) to us at the above address, if required, is appreciated. Provided you obtain our prior agreement, we will reimburse any reasonable postage costs incurred by you in this event. 



The DSR’s do not apply to Non-EU Customers. 

If the goods you receive are faulty or defective you should notify us by email within 14days of receiving the goods.

Please return any goods promptly to the above address. Please return them with the original packaging with a note containing the original sale invoice/reference number, and details of the reason(s) for the return. Please also advise us whether you wish to have a replacement or refund. If you want a replacement, and it is out of stock or has been discontinued, we will contact you to see whether you want an alternative similar item or a refund. Any refund will be for the amount you paid, less any original carriage charges or costs of postage.

The costs of returning any faulty goods are yours. Please note that only items properly reported within 14 days of receipt qualify for a refund or replacement.



Generally, all of our Taps and Showers are covered by a 12 months guarantee against manufacturing defects. Where a defective item is received, please contact us immediately by telephone or in writing (registered letter or email). We can then decide on the best course of action in order to remedy the situation with you. 

If requested, please arrange to return the goods to the above address for evaluation. If the defect is covered by the guarantee (and there has been no abuse, misuse, neglect or damage caused by the installation or operation of the goods), then a replacement product only will be despatched. Refunds are not available in this instance.

If the defect or fault is attributed to some form of abuse, misuse, neglect or damage caused by the installation or operation of the goods whilst in your possession, incompatibility with a low pressure system, water contamination issue (e.g. lime scale from hard water), then no warranty replacement is applicable or will be supplied. We will attempt to contact you to see if you wish to have the item repaired (at your expense), purchase a new one, or scrap the goods.

No responsibility or liability is accepted by OurTaps once an item has been fitted or any fitting attempted either by the Customer or his/her representative/plumber. Any manufacturer's product warranty covers parts only, and not wear and tear, neglect or consequential losses of any kind, howsoever caused. 


With effect from 2nd December 2023 we no longer charge VAT as we have been de-registered for VAT in the UK.



We do store and process customer data in accordance with the current legal requirements of the Data Protection Act.

You are entitled to receive information and to amend, block and delete your stored data. Please contact or send us your request by post or fax.



Panda Online Ltd T/A OurTaps
Attn: Bill Norris
7 Southern Avenue
West Moors, Ferndown
Dorset, BH22 0BH

Phone number +44 (0) 1202 874087
E-mail address