‘Us’ refers to Panda Online Limited Trading as OurTaps ("Panda") – Registered in England and Wales no. 04282059
‘You’, ‘User(s)’, ‘Visitor’ refers to any person who uses this website.
This document discloses the data protection and privacy practices for Panda including:
Table of Contents
1. Under 18s
Children are not eligible to use our services and we ask that minors (under 18 years of age) do not submit any personal information to us.
2. Information We Collect
Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalised experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.
Cookies. We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visithttp://www.aboutcookies.org for detailed guidance. The following tables describe the cookies we use on this site and what we use them for. Currently we operate an “implied consent” policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, delete Panda cookies having visited the site or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
We use a session cookie to remember your log-in for you. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Persistent Cookies for Site Analytics and Performance
Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.
You can find out more about Google’s position on privacy as regards its analytics service athttp://www.google.co.uk/intl/en/analytics/privacyoverview.htmlYou can choose to opt out of Google Analytics athttp://tools.google.com/dlpage/gaoptout
Email tracking. Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Panda's emails which you can do by clicking the unsubscribe links in the footer of the email or by contacting us directly.
3. Our Use of Your Information
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs.
We use your email address to send you newsletters or other communications (for example, updates and latest industry insights) that you have requested from the Site. Out of respect for our users we offer an opt-out (see Section 4 below).
We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple User IDs or aliases.
Your Personal Information is stored in our databases. Please note that the information you enter will be transferred outside the European Economic Area to the United States of America where it will be stored for the purposes of processing by Panda or any of its affiliates including subcontractors. By submitting your information, you consent to this transfer.
4. Email Communications
We do send marketing emails but these are only sent if you opt-in using the subscribe forms on our website, are a client, prospect or supplier of Panda or we have met you at an event and you have supplied your email to us. These emails all contain unsubscribe links at the bottom and enable a one click permanent opt-out procedure.
5. Our Disclosure of Your Information
We do not sell or rent any personally identifiable information about you to any third party.
By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.
Legal Requests. Panda cooperates with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.Suppliers and Other Service Providers. From time to time we use third party Suppliers and Service Providers to facilitate our services. Where any Service Provider collects information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us) you will be notified of the involvement of the Supplier or Service Provider, and all information disclosures you make will be strictly optional.
6. Control of Your Password
We do not operate a member area of the site nor do we allow visitors to create accounts. Therefore you will not have a password for our website.
7. Reviewing and Changing Your Personally Identifiable Information
You can at any time ask to see and have removed any information that we have stored on you, though we reserve the right to charge for this service. Please contact if you would like your personal information removed. We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our Terms & Conditions. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed.
8. Other Information Collectors
On the Panda site we use best endeavour to safeguard the confidentiality of your personally identifiable information but we do not use encryption (such as SSL) or firewalls to further protect the information as it travels across the Internet. This is because we do not believe that, the personal information we currently collect warrants such measures and the accompanying loss of speed experienced. You should be aware that “perfect security” does not exist on the Internet.
11. Downloadable Software Disclaimer
This policy covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site.
12. Mailing Address
Telephone +44 (0) 1202 874087
Panda Online Limited
7 Southern Avenue
If you have any queries about this policy please feel free to contact us.