Terms and Conditions



Generally, all of our Taps and Showers are covered by a 12 months guarantee against manufacturing defects. Where a defective item is received, please contact us immediately by telephone or in writing (registered letter or email). We can then decide on the best course of action in order to remedy the situation with you. 

If requested, please arrange to return the goods to the above address for evaluation. If the defect is covered by the guarantee (and there has been no abuse, misuse, neglect or damage caused by the installation or operation of the goods), then a replacement product only will be dispatched. Refunds are not available in this instance.

If the defect or fault is attributed to some form of abuse, misuse, neglect or damage caused by the installation or operation of the goods whilst in your possession, incompatibility with a low pressure system, or water contamination issue (e.g. lime scale with hard water), then no warranty replacement is applicable or will be supplied. We will attempt to contact you to see if you wish to have the item repaired (at your expense), purchase a new one, or scrap the goods.

No responsibility or liability is accepted by OurTaps once an item has been fitted or any fitting attempted either by the Customer or his/her representative/plumber. Any manufacturer's product warranty covers parts only, and not wear and tear, neglect or consequential losses of any kind, howsoever caused. 


VAT at the current Standard UK rate (20.00%) is included in all of the prices shown for UK orders, or as indicated. Where an order is received from outside the UK, the VAT is amended accordingly.


We do store and process customer data in accordance with the current legal requirements of the Data Protection Act.

You are entitled to receive information and to amend, block and delete your stored data. Please contact sales@ourtaps.com or send us your request by post or fax.


For Return Policy and Shipping Rates see seperate sections,